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Location: GrantWave » FAQ

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  • Tel: +86-0755-88821774

Frequently Asked Questions

What is GrantWave?

GrantWave Communication Limited (GrantWave) is a leading provider of Fiber Endface Inspection & Cleaning, Fusion Splicer, Fiber Test Instrument,Transceiver Module,Direct Attach Copper Cable,Active Optical Cable Assembly in China, which specializes in the research, development and manufacture of telecommunication products and solutions to meet the requirements of customers worldwide.

What does GrantWave offer?
We offer the whole range of cost-effective Fiber Endface Inspection, Fiber Endface Cleaning, Fusion Splicer & Accessories, Palm OTDR Tester, Optical Light Source, Optical Power Meter, Optical Fiber Identifier, Transceiver Module, Direct Attach Cable,A ctive Optical Cable, Optical Adapter, Optical Attenuator, PLC Splitter/FBT Coupler, WDM/CWDM/DWDM, Cable assembly, etc some products with excellent quality. You can find them just clicking the web:, .

What are your working hours?
Monday-Friday, 9:00-18:00 (Beijing Time, GMT+08:00).

How do I send an inquiry?
The most efficient way is to forward your inquiry to our e-mail address in "contact us" page. Please, input your name, country, e-mail, phone, product specifications and desired quantity. A designated manager will get back to you within 24 hours.

What about product pricing and specifications?
Specifications are subject to change without prior notice. GrantWave reserves the right to update the specifications. The prices are related to potential ordered quantities. Please contact GrantWave distributor in your region or contact GrantWave directly for the latest quote.

What kind of quotes do you give?
We quote USD prices exw Shenzhen, China. The buyer should take account of the shipping expenses and the importing taxes. The freight is calculated separately based on transportation means, size and weight of shipment.

Do you provide free samples?

How do I pay?
We accept T/T and WestUnion. For samples, 100% paid before production. For cargo goods, 30% paid as deposit, 70% paid before shipment. If customized product, we require 50% down payment on the order and 50% on the shipment.

Which transportation method could I select?
Usually the buyer appoints a forwarder and we follow the shipping instructions. We recommend the freight company such as FedEx, UPS, DHL, TNT etc.

How do you keep my contact information secure?
We take our customers’ information seriously and keep it confidential. We never share this information with any third party.

Can I become an exclusive distributor of GrantWave products in my area?
Yes, it is possible if we don’t already have a representative in your  country (region). The best start is to prove your good intentions with several regular orders over a period of time.

Can you supply OEM products under my brand?
Yes! The private labeled products should have a certain volume.

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